Effective Date: October 9th, 2023 

This Return & Refund Policy applies to all purchases made through RECOMMERX (“Company”, “we”, “our”, or “us”). By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Eligibility for Returns

We accept returns on most new and pre-owned products within 30 calendar days from the date of delivery.

To be eligible for a return:

The item must be in the same condition that you received it.

It must include all original packaging, accessories, and documentation.

Items that show signs of misuse, alteration, accidental damage, or missing components may not qualify for a full refund.

2. Condition Requirements

Product Type Return Condition

New Products Must be unused, undamaged, and in original packaging.

Pre-Owned / Refurbished Products Must be in the same physical and functional condition as delivered.

3. Non-Returnable Items

The following items are not eligible for return:

Items marked Final Sale, Clearance, or Non-Returnable

Personal care items, earphones/headsets, and hygiene-related products once opened

Gift cards or downloadable digital items

4. Return Process

To initiate a return, please contact our Customer Support Team at:

Email: [Insert Support Email]

Phone: [Insert Phone Number]

You will receive return instructions including the correct shipping address.

Returns sent without prior authorization may be refused.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 3–7 business days.

Shipping fees, if applicable, are non-refundable unless the return is due to a company error (incorrect or defective item).

6. Exchange Requests

Where available, exchanges may be offered for the same product or an equivalent product. If an exchange is not possible, a refund will be processed.

7. Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, contact us within 72 hours of delivery. We may request photo documentation to expedite resolution.

Customer Satisfaction Assurance

We are committed to providing high-quality products and dependable customer support. If you have any issues or concerns, please contact us so we can resolve them promptly.